Service Outage – Coventry & Rugby

By | 10:04 27 February 2020

Our monitoring has alerted us to a loss of connectivity in the Coventry & Rugby areas which will affect services fed from the following cabinets:

CMTOL – BT Toll Bar
CMTO23 –
Seven Stars Industrial Estate
CMTOL25 – Middlemarch Industrial Estate
CMTOL26 – Stonebridge Industrial Estate
CMTOL30 –
Middlemarch Business Park
OSY – Old Station Yard

We are currently investigating as a priority and will provide updates here once available.

13 updates on “Service Outage – Coventry & Rugby

  1. Ramzi Olewa

    We have appointed an engineer who is currently en route to investigate the connectivity issue. The current ETA is 11:00 depending on traffic.

  2. Ramzi Olewa

    Our engineer onsite has determined that the loss of connectivity is not a result of equipment failure or power. We suspect a fibre break as the root cause and this has been raised as a fault with our supplier.

  3. Ramzi Olewa

    Our supplier has confirmed that the fault is now with their repair team. Engineers will be on site for testing this afternoon. ETA is 12:45pm depending on traffiC.

  4. Ramzi Olewa

    We now have supplier engineers on site investigating the circuit. Engineers are carrying out testing to establish a fibre break downstream from the exchange. Rest assured the outage is being dealt with high priority. Updates on the engineers findings to follow shortly.

  5. Ramzi Olewa

    Supplier engineers as well as our engineers are still carrying out investigations to establish the root cause for the outage. We are working to get you back online as soon as possible.

  6. Ramzi Olewa

    Following extensive testing , we can now confirm the fault has been proven to be in the suppliers network. This has been assigned to the suppliers repair team who have dispatched engineers to visit both ends of the circuit to carry out the work.

  7. Mark Hall

    Following escalations with our supplier we have been assured that engineers will be on site at 08:00 to work on restoring the service.

  8. Mark Hall

    Our supplier engineers were on site at 08:00. We have dispatched a Glide engineer also, who will be on site shortly.

    We will continue to provide further updates as they become available to us.

  9. Mark Hall

    Engineers on site are still working to find the cause of the fault.

    We will continue to provide further updates as they become available to us.

  10. Adam James

    Engineers on site are still working to find the root cause of the fault.

    As soon as we have more information, we will post an update here.

  11. Adam James

    Engineers on site believe that they have located the cause of the outage and are currently investigating within the immediate vicinity.

    We will advise when we receive more information.

  12. Mark Hall

    Following further investigation by our 3rd party supplier they located the damaged fibre. They have re-spliced the fibre and tested the link. Connection has been restored as of 13:15.

    If you are still without service at this time please reboot your router in the first instance. If you are still without service please call our support team on 02476 998 998.

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