We have received reports from multiple customers regarding loss of connectivity and the inability to access websites. This is currently being investigated as a priority and we will provide an update when available.
We’re working to upgrade our core network and it is required to schedule the following maintenance window: Planned maintenance start: 20/08/2018 04:00 Planned maintenance end: 20/08/2018 08:00 Estimated duration of service-affecting work: 15 Minutes How does this impact you? During this time, your service may experience a loss of connectivity for up to 15 minutes… Read More »
One of our backhaul carriers is carrying out Emergency Maintenance to replace a faulty part. This will result in one or more re-convergence events of our core network as it will cause a disruption to a redundant part of our core 10GB network. Planned Work Ref: VMC00956793 Maintenance window start time (Local UK): 15/08/2018 00:01… Read More »
Loss of power (site offline)
Notification of planned works
We are aware of an issue where some customers are experiencing a loss of service at Holly Farm Business Park. This is being investigated & we will post further updates as we have them.
Loss of power (site at risk)
We are aware of an issue in the Leaminton Spa area affecting some of our customers at Tachbrook Park & surrounding area. Western Power Distribution are investigating the loss of power & aim to resolve the issue by 17:00 today. We will post further updates as we have them.
One of our third-party suppliers require emergency maintenance work to be carried out in order to resolve a failing network card within their Transmission Node at Wymering. The maintenance window scheduled is as follows: Planned maintenance start: 02/08/2018 22:00 Planned maintenance end: 03/08/2018 01:00 How does this impact you? During this time, customers at Rodney… Read More »
We are aware of an issue where some customers connected to our cabinet at Warren Park Way Industrial Estate (EMNARBO33) are experiencing a loss of service. We are investigating the issue & will post further updates as we have them.