Loss of power (site at risk): Telehouse East

By | 12:45 11 October 2019

Our monitoring has alerted us to a possible failure of one of the redundant power supplies in a core switch in Telehouse East.

What’s happening?
The switch is currently running on a single power supply.  This issue is being investigated.  If the remaining power supply fails, or there is an interruption to its mains supply, this will cause an outage.  As this switch is a core switch, this may result in a loss of service for some customers and disruption to other customer connections as traffic routes around the problem.

What’s next?
We have requested that the supply is visually inspect by the datacentre; if it is confirmed to have failed, we will arrange for a replacement part to be fitted as a priority.  We will post further updates as we receive them.

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