Service Outage: Weldon South Industrial Estate (EMCRRBY53)

By | 20:48 30 July 2018

Good evening,

We have lost connectivity to one of our cabinets on Weldon South Industrial Estate (EMCRRBY53). This will be affecting multiple customers on Weldon South Industrial Estate but not all.


This has been raised to our carrier to investigate – It is looking likely that engineer presence is required.


For any updates, please check this post or feel free to call us with reference number INC0098676.

3 updates on “Service Outage: Weldon South Industrial Estate (EMCRRBY53)

  1. Sam Wicks Post author

    Our engineer and BT Openreach’s engineer will do a joint visit at the A-end of this circuit to investigate a faulty line card. The ETA for this visit is 10:00 on 31/07.

  2. Sam Wicks Post author

    This is now back online. BT Openreach (The carrier) have not provided a reason for outage yet. I will continue to monitor the cabinet overnight to ensure that the service is now stable.

    If the service remains stable, we will cancel the engineer visit booked in for tomorrow morning.
    Please call our help desk if you are still experiencing any issues.

  3. Ryan Tippins

    Unfortunately we have been alerted to another loss of connectivity to our cabinet on Weldon South Industrial Estate. We are currently collaborating with Openreach to restore service. Further updates will be provided when available.

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